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Shipping Policy

Last updated: November 11, 2023

  1. Shipping Services and Carriers
    Creators Coven utilizes Canada Post for all shipping needs. Currently, we offer standard shipping services only.
     

  2. Shipping Destinations
    We proudly offer worldwide shipping. Please note that shipping availability and service may vary based on the destination.
     

  3. Shipping Costs
    Shipping costs are calculated on a flat rate basis and may vary based on the weight of the package and the shipping destination. We are pleased to offer free shipping on orders over $75.
     

  4. Processing Time
    Orders are typically processed within 5 to 10 business days. This timeline is consistent across all types of products.
     

  5. Delivery Times
    Delivery times adhere to Canada Post's policies and are subject to change based on their guidelines. While we strive to ensure timely delivery, please be aware that delivery times are not guaranteed and may be affected by external factors.
     

  6. Tracking and Confirmation
    Tracking information for orders will be provided and accessible in the members' section of our website.
     

  7. Packaging
    We are committed to environmental sustainability and use environmentally friendly and recyclable packaging materials whenever possible.
     

  8. Handling Special Items
    Shipping for delicate, large, or heavy items will be specially calculated to ensure safe and efficient delivery.
     

  9. Customs and Import Duties
    For international shipping, customers are responsible for any customs and import duties. Information regarding potential additional charges will be provided as part of the transaction in the member section.
     

  10. Shipping Policy Changes
    Any changes to our shipping policy will be communicated to our customers via email.
     

  11. Damaged or Lost Items
    In the case of items that are damaged or lost during shipping and have been tracked, Creators Coven will reship the items.
     

  12. Returns and Exchanges
    For information regarding returns and exchanges, please refer to our refund policy.

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