Shipping Services and Carriers Creators Coven utilizes Canada Post and Chit Chats for all shipping needs.
Shipping Destinations We proudly offer worldwide shipping. Please note that shipping availability and service may vary based on the destination.
Shipping Costs Shipping costs are calculated on a flat rate basis and may vary based on the weight of the package and the shipping destination. We are pleased to offer free shipping on orders over $75.
Processing Time Orders are typically processed within 1 to 3 business days. This timeline is consistent across all types of products unless it is made to order. Made to order items will be 3 to 5 days.
Delivery Times and Tracking Delivery times adhere to Canada Post’s and Chit Chat’s policies and are subject to change based on their guidelines. While we strive to ensure timely delivery, please be aware that delivery times are not guaranteed and may be affected by external factors. All Chit Chat packages will have tracking numbers that can be tracked on there website. Tracking information for orders will be emailed to you at the address you provide.
Packaging We are committed to environmental sustainability and use environmentally friendly and recyclable packaging materials whenever possible.
Handling Special Items Shipping for delicate, large, or heavy items will be specially calculated to ensure safe and efficient delivery.
Customs and Import Duties For international shipping, customers are responsible for any customs and import duties. Information regarding potential additional charges will be provided as part of the transaction in the member section.
Shipping Policy Changes Any changes to our shipping policy will be communicated to our customers via email.
Damaged or Lost Items In the case of items that are damaged or lost during shipping and have been tracked, Creators Coven will reship the items.
Returns and Exchanges For information regarding returns and exchanges, please refer to our refund policy.
